Telecom Customer Service Representative
U.S. Bank · Remote
$24.18-$32.21/hour
- Technical Help Desk role supporting U.S.
- Bank clients with commercial credit card programs, providing assistance via phone, email, and chat.
- Deliver technical support on online commercial card management platforms, including system walkthroughs, troubleshooting, and complex issue escalations.
- Follow up with users to ensure problem resolution; maintain documentation of all activities.
- Cover the swing shift (1pm-9:30pm) with rotating weekend shifts in a 24/7 support center model.
- Requires a high school diploma or equivalent and 2-3 years of experience as a Telecommunications CSR.
- 2+ years of customer service or technical support preferred; strong verbal/written communication and proficient computer skills.
- Must pass a post-employment GSA screening (criminal and background checks) since the role supports Federal Government accounts.
- Benefits include healthcare (medical, dental, vision), life insurance, disability, parental leave, 401(k) and pension, and paid vacation.