HSN Customer Service Specialist - 2nd Shift
QVC Group (HSN) · Remote (GA or approved state)
$15.00/hour + shift differential + incentives
- Remote role answering inbound customer calls for HSN, handling a high volume of customer inquiries.
- Problem-solve and de-escalate unique situations while personalizing the experience for each caller.
- Offer additional products on each customer interaction to improve sales.
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
- Requires 12+ months of customer service experience and a distraction-free home workspace.
- Must provide your own Microsoft 11 computer and additional equipment per HSN requirements; able to troubleshoot your own technical problems.
- Set full-time schedule (not Mon-Fri) with a weekend requirement; available for weekends, holidays, and additional hours.
- Benefits include healthcare from day 1, 401(k), PTO, parental leave, tuition reimbursement, and company discounts.