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CPC Processor Customer Support (8144)

Datavant · Remote (US)

  • Ensure accurate and timely handling of release of information (ROI) account issues with internal and external customers at Datavant, the healthcare data platform.
  • Answer and conduct business on the telephone while maintaining excellent customer service - ROI-related calls and inquiries handled accurately and timely.
  • Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
  • Document all calls, inquiries, and resolutions in detail in the appropriate software systems; follow department and site processes.
  • Meet and maintain department productivity and quality assurance expectations; strict confidentiality on all information seen or heard.
  • Remote-first, full-time regular role; remote within the United States.
  • Distributed, collaborative healthcare data team that invests in high-potential, humble people.
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