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Gateway Support Rep 1

U.S. Bank · Remote (CO)

  • Join U.S. Bank's Gateway Support team (Elavon) as the first line of technical support for businesses relying on payment processing technology to run operations.
  • Troubleshoot payment gateway, software, and hardware issues for merchants; guide customers through technical steps over the phone.
  • Handle inbound technical support calls, support email inquiries between calls, and document interactions accurately.
  • Collaborate with team leads and Tier 2 support on escalations; communicate effectively during high-pressure situations.
  • 1+ years of technical support, help desk, call center, or customer service experience; basic software/hardware troubleshooting skills.
  • Remote, CO, Customer Contact Center; posted 09/18, applications open through 10/02.
  • Associate's degree/IT coursework, technical certs, and payment systems or merchant services experience preferred.
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