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Associate, Customer Care (English)

KnowFully Learning Group · Remote (US)

$18/hour

  • Act as a liaison and provide product/services guidance for KnowFully Learning Group - continuing education for finance/accounting and healthcare professionals.
  • Manage large volumes of incoming customer inquiries via phone, email, and live chat; identify needs and achieve satisfaction.
  • Build sustainable trust through open, interactive communication; handle complaints with solutions within time limits and follow up to resolution.
  • Keep records of customer interactions using all systems; follow communication procedures and policies; identify sales leads.
  • Shift schedule: Mon-Thu 8:30AM-5:00PM or 11:30AM-8:00PM EST, Fri 9:30AM-6:00PM EST, plus one Saturday shift (8:30-3:00PM ET) per month.
  • Remote position; $18/hour starting, with health, dental, vision, life, disability, PTO, and 401(k) with employer match.
  • College degree or equivalent work experience preferred; excellent written/verbal communication and Microsoft Office proficiency.
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