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Member Support Representative (Part-Time)

Foodsmart · Remote (US)

$20.68-$21/hour

  • Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits at Foodsmart.
  • Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.
  • Assist with elevated technical troubleshooting, provider coordination, and special operational projects with a strong sense of urgency.
  • Protect sensitive member information with high personal accountability; navigate internal FAQs, knowledge base, and SOPs to resolve questions on the spot.
  • Part-time: approximately 29 hours per week; remote within the USA.
  • $20.68-$21/hour (up to 29 hrs/wk) plus a $4k annual commission plan ($1k/quarter); time off offered, no health insurance benefits for this role.
  • Leading Foodcare platform backed by TPG's $200M Rise Fund investment; mission-driven nutrition-healthcare team.
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