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Customer Service Representative - Express Scripts - Remote

Cigna · Remote (MO)

$17.75-$19/hour

  • Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies at Cigna (Evernorth).
  • High-volume call center role: an average of 70-80 calls expected daily, back-to-back, while toggling through several applications on multiple screens.
  • Resolve customer complaints through independent problem-solving and one-call resolution; represent The Cigna Group with care and empathy.
  • Attend 100% of trainings through the first 90 days; regular and predictable attendance required.
  • Missouri work-at-home (remote US) position; cable/fiber internet with at least 10Mbps download/5Mbps upload required.
  • $17.75-$19.00/hour plus annual bonus eligibility; benefits from day one - medical, vision, dental, well-being programs, 401(k), life insurance, tuition reimbursement, 18+ days PTO.
  • Full-time role with a global health service company focused on improving health and vitality.
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