Health Care Customer Service Representative - 2nd Shift
State Collection Service · Remote (25+ states)
$16.00-$19.00/hour
- Handle inbound and outbound calls in a high-tech environment at State Collection Service, resolving questions about insurance, financial assistance, and processing payments.
- Make and answer calls in the name of the client to resolve billing and payment issues using established work queues and call pools.
- Respond professionally to patient/account holder requests; act to gain payment or arrangements on behalf of the client as appropriate.
- Follow client-specific protocols; investigate and respond to client enquiries; enter and monitor payment arrangements.
- Adhere to FDCPA, FCRA, HIPAA, and other applicable laws; 1+ years call center or customer service experience.
- Remote - must reside in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM; hard-wired internet required.
- $16.00/hr + $1.00 shift differential ($17.00/hr; $19.00/hr bilingual); schedule Mon-Fri 11am-8pm CST + every other Saturday 10am-2pm CST.
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