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Member Customer Service Representative

Premera · Remote (15 states)

$38,500-$57,800/year

  • Provide first-call resolution for the members and providers Premera serves as an FEP Customer Service Representative.
  • Provide inbound and outbound customer service; research claims status, investigate routine questions, escalate call issues, and document member interactions.
  • Serve Premera members and providers - doctors, facilities, and vendors - across multiple geographic locations.
  • Set schedule Monday-Friday, 8-hour shift between 5 a.m. and 8 p.m. Pacific Time; 12 weeks of paid virtual training (100% attendance required).
  • Hiring into the Eastern Washington, Idaho, Oregon, Montana, Utah, Minnesota, Wisconsin, Tennessee, North Carolina, South Carolina, Georgia, Florida, Texas, and Arizona areas.
  • $38,500-$57,800/year; benefits start day one - employer matched 401k, pension equity, healthcare, generous PTO, tuition assistance.
  • Work from home, full-time (40-hour week); $500 home office furniture allotment upon training graduation.
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