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Technical Support Specialist East Coast

Productsup · Remote (US, East Coast hours)

$38k-$60k/yr

  • B2B SaaS e-commerce data platform support - remote US, East Coast coverage hours.
  • $38,000-$60,000/year.
  • Investigate catalog feed errors, mapping issues, and configuration bugs in Zendesk.
  • Needs 2-5 years technical customer support experience + familiarity with CSV, XML, JSON, and feeds (Google Merchant, Meta, Amazon).
  • Collaborates with 2nd-level support, CSMs, and Engineering.
  • Writes knowledge-base articles and internal documentation.
  • Uses AI tools for doc search and ticket summaries.
  • Real B2B SaaS/AdTech support experience with e-commerce data knowledge required.
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