Customer Service Specialist
Koala · Remote (EST)
- Full-time remote - must be on the East Coast (EST time zone).
- Global furniture brand (Australia-based, B Corp certified).
- Multi-channel support: live chat, phone, email, and social media enquiries.
- Customer experience is the stated priority - "surprise and delight" standard.
- No strict experience list - emphasize empathy and communication.
- Furniture reaches homes across Australia, Japan, the US, and the UK.
- EST-timezone residency required; weekend shifts may apply.
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