Customer Service Representative Specialist
Motion (Genuine Parts) · Remote (NC)
- Handle calls of a non-routine nature requiring deviation from standardized procedures and additional research.
- Respond to customer inquiries, provide quotes, and take orders via telephone, fax, email, electronic methods, or counter sales.
- Serve as a Subject Matter Expert on one or more technical products; support technical customer activities across call center, field, and business processing.
- Proactively generate sales by promoting products to existing customers and negotiating prices to maximize profit.
- Maintain effective customer relationships, ensure billing and collection, source products from inventory, expedite backorders, and handle returns.
- May place orders up to $25,000 per line / $50,000 per PO without approval.
- Provide coaching, guidance, and technical advice to less experienced CSRs.
- Typically requires a bachelor degree and 3 years of related experience (or equivalent combination).