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Operations Support Representative

Staples · Remote (US)

$19.30-$23.25/hr

  • Remote full-time Operations Support Representative on Staples' Customer Success team - customer-facing problem solving.
  • Serve as a primary point of contact for customers with complex or escalated issues, owning each one from start to finish.
  • Research customer concerns, determine effective solutions, and document every interaction and resolution.
  • Collaborate with internal and external partners; provide timely follow-up and communication.
  • Develop expertise across multiple business functions and meet quality, productivity, attendance, and schedule standards.
  • $19.30-$23.25 per hour; 2+ years of customer support or customer service experience required.
  • High school diploma or GED, a dedicated home office/workspace, high-speed internet, and basic PC/hardware troubleshooting; 22 days flexible PTO plus 7 paid holidays.
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