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Customer Support Team Lead - Overnight

Mudflap · Remote (US)

$60,000-$70,000/yr

  • Remote full-time overnight role - $60,000-$70,000.
  • Coach and support a team of agents while handling real-time customer support.
  • Track live shift metrics including omnichannel ticket handling, customer wait times, and escalated tickets.
  • Monitor calls, emails, and chats for quality assurance and deliver frequent agent feedback.
  • Manage ongoing 1:1s covering performance, attendance, work quality, productivity, and teamwork.
  • Fintech platform serving 100,000+ small trucking businesses; support runs 24/7/365.
  • Team-lead level with overnight hours - leadership experience expected.
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