Customer Service - Event Expert
SeatGeek · Remote (US)
$23.50/hour + bonus
- Resolve customer issues through a high volume of contacts via phone, email, and chat as the voice of SeatGeek.
- Provide specialized support including SeatGeek Enterprise customer phone support, with weekend availability required.
- Work daily with tools like Talkdesk, Zendesk, internal admin, Slack, Google business tools, GitHub, Looker, and Jira.
- Use metrics and consumer insight to help improve SeatGeek; attend weekly 1-on-1 and group strategy meetings.
- Progress to handling specialized and escalated customer contacts and more project work as you gain expertise.
- Requires a bachelor degree (or equivalent experience) and customer service experience; tech startup or high-volume company experience a plus.
- Must work one of two 8-hour shifts (9am-5pm or 5pm-1am ET), weekends, and some holidays; reliable high-speed internet (35+ Mbps, 50+ preferred).
- Perks include a WFH stipend, generous PTO, up to 16 weeks paid family leave, 401(k) match, health/vision/dental/life insurance, wellness perks, and $360/quarter in event tickets.