Customer Service Representative
CVS Health · Remote (NV + select states)
$17.00-$31.30/hour
- Care for customers including benefit plan members, employers, doctors, hospitals, and healthcare providers, helping with benefits and claims.
- Educate customers about their benefits and claims while resolving issues and directing them to helpful resources.
- Actively listen and advocate for customers, anticipating needs and providing proactive solutions.
- Document all customer correspondence and maintain confidential records of patient information.
- Collaborate with team members and other departments to address service issues.
- Utilize AI-enabled tools during training and servicing to improve efficiency and customer experience.
- Follow CVS/Aetna policies and Code of Conduct; measured on customer satisfaction, first-call resolution, and schedule adherence.
- Comprehensive paid training (4-18 weeks); benefits include medical, dental, vision, PTO, retirement savings, and wellness programs.