Customer Support Associate (Remote)
Squarespace · Remote (US - select states)
$18.50/hour
- Respond to customer live chats and emails live chat is the primary channel, around 90% of the role.
- Troubleshoot and guide customers through questions about their Account, Billing, Domain, and other transactional inquiries.
- Independently meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat.
- Stay up to date on new product features; identify isolated customer experiences and escalate important issues.
- Requires 1+ years of customer-facing experience (retail, hospitality, or online support) and strong written communication.
- Open availability for a 40-hour week spanning weekends and holidays; must live in one of the listed states.
- Dedicated home office with reliable Wi-Fi; no digital nomad or international arrangements.
- Benefits include medical/dental/vision (100% covered option), retirement match, flexible PTO, 12 weeks paid parental leave, $100/mo remote stipend, and education reimbursement.