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Federal Employee Insurance Customer Service Agent

Senture · Remote (US)

$15.25 / hour + $4.93 health and welfare stipend ($20.18 / hour)

  • Remote insurance support role paying $15.25 per hour plus a $4.93 health and welfare stipend, $20.18 per hour in total.
  • Temporary through December, with paid training of about one week; schedules can start as low as 24 hours per week.
  • Answer customer inquiries on inbound and outbound calls with professional courtesy.
  • Guide federal employees through their insurance benefits and enrolment options.
  • Document each inquiry into a database and verify or correct customer information.
  • Follow up with callers and run outbound survey calls.
  • Requires a background investigation, a drug screen and a non-cellular high speed internet connection.
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