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Worklife Customer Support Associate - Employee Assistance Program (Wed-Sun)

CVS Health · Remote (US)

$18.50 - $35.29 / hour

  • Full-time remote support role on CVS Health's Worklife employee assistance programme line.
  • Typical pay range is $18.50 to $35.29 per hour.
  • Shift is Wednesday to Sunday, so you need to be free at weekends.
  • You respond to member inquiries by phone, video and live chat, connecting people to behavioural health and community resources.
  • Recognise warning signs, de-escalate difficult calls and hand over to clinical staff when needed.
  • One to two years in a call centre, help line or similar virtual service environment.
  • One year in a social, psychological or human service field, a high school diploma, and a reliable hardwired broadband or fibre connection.
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