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Web Chat Consultant

NCLH · Remote (Florida)

  • Remote web chat role with Norwegian Cruise Line Holdings, working from Florida.
  • Attend to live chats initiated by guests on the Norwegian Cruise Line website.
  • Build rapport, recommend product modifications and drive direct sales to promote customer retention.
  • Respond to inbound chats quickly and resolve customer issues efficiently.
  • Learn the cruise product line, pricing and promotions to make strong recommendations.
  • Support stateroom upgrades, onboard credits and other shipboard amenities while keeping the brand consistent.
  • A high school diploma or equivalent, and ideally six months with the Norwegian Cruise Line brand plus a year of related experience.
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