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Technical Support Representative

Asteris (Valsoft) · Remote (US)

  • Fully remote technical support role with Asteris, a veterinary imaging company owned by Valsoft.
  • Troubleshoot Keystone PACS installations, integrations and connectivity issues affecting image storage, transfer and viewing.
  • Respond to client support requests by phone, email and ticketing system, resolving issues quickly.
  • Support installations, upgrades and integrations with imaging modalities and practice management systems.
  • Install and configure client systems, run updates and backups, and manage user accounts and permissions.
  • Document every issue in the ticketing system, write knowledge base articles, train clients and join an after-hours on-call rotation.
  • Two or more years of technical support, help desk or IT experience across Windows and networking such as TCP/IP, DNS and firewalls.
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