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Customer / Technical Support Associate

Honest Networks · Remote (US, Eastern hours)

  • Remote support role with Honest Networks, a venture backed internet service provider.
  • Help customers with their gigabit internet service, on tickets and live conversations.
  • Work across email, text, phone calls and live chat, sometimes several at once.
  • One or more years in technical support, a help desk or another customer facing IT role.
  • Outstanding customer service, with a friendly manner and real empathy for customer frustration.
  • You must be responsive to support tickets and issues as they come in.
  • You need to be able to work Eastern time zone hours.
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