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Customer Resolution Specialist

First American (ServiceMac) · Remote (Fort Mill, SC)

$21.24 - $28.30 / hour

  • Remote customer resolution role with ServiceMac, part of First American, working with mortgage account holders.
  • Pays $21.24 to $28.30 per hour.
  • Own escalated mortgage servicing issues and see them through to resolution.
  • Handle written interactions and formal complaints in a related field, product or service.
  • Keep the customer informed and the record accurate at every step.
  • High school diploma or equivalent required, with generally five or more years of related experience.
  • You will need extensive knowledge of the company products and services, plus excellent organisation, time management and written communication, because much of this work is in writing.
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