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Intake Specialist

Blue Cross NC (BCBSNC) · Remote (North Carolina)

$41,600.00 - $66,561.00 / year

  • Remote intake role with Blue Cross NC on the Commercial UM Operations team, open to North Carolina residents.
  • Pays $41,600.00 to $66,561.00 per year.
  • Process a variety of requests, inquiries and transactions by phone, email, fax and mail.
  • Review requests for accuracy and screen each inquiry to decide whether authorisation is required.
  • Document everything relevant to each call or inquiry, and route anything you cannot resolve to the right area.
  • Verify member benefits and eligibility, and update Service Requests and research missing information.
  • A high school diploma or GED and three or more years of related experience, with telephone-based customer service strongly preferred.
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