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Customer Service Representative

VF Corporation · Remote (Wisconsin)

$16.00 - $20.00 / hour

  • Fully remote customer service role with VF Corporation, working across its apparel brands and channels.
  • Pays $16.00 to $20.00 per hour, with incentive potential.
  • Handle consumer inquiries across inbound calls, live chat, text messaging, email and social media.
  • Provide first-level support and resolve complex issues through thorough research, targeting a one-contact resolution.
  • Track customer and product information to support claims, and communicate with customers through to resolution.
  • Recognise trends in consumer behaviour and share feedback to improve customer service processes.
  • Meet performance metrics such as call handling time, customer satisfaction and resolution rates, and help train new hires.
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