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Client Support Specialist

Fiserv · Remote (Maryland)

  • Remote client support role with Fiserv, the global fintech and payments company.
  • Support community financial institutions through their designated support path.
  • Triage incoming requests by severity, partner or merchant impact, aging and service level expectations.
  • Escalate anything stalled, high-risk, high-impact or time-sensitive through the right channel.
  • Keep complete case notes covering the issue, the research done, the systems reviewed and the actions taken.
  • The work sits at the centre of payments, so accuracy and follow-through matter.
  • A quiet, secure home workspace is expected.
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