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Customer Support Specialist

Booster · Remote (Georgia)

$20.00 - $22.00 / hour

  • Remote customer support role with Booster, a school fundraising company partnering with over 6,000 schools.
  • Pays $20.00 to $22.00 per hour, part time at around 20 hours a week.
  • Manage and resolve client inquiries through ZenDesk, making sure every ticket is answered promptly and professionally.
  • Troubleshoot and resolve technical issues with Booster's platform and services.
  • Update client-facing FAQs, guides and support documents, and build new resources from recurring client issues.
  • Relay customer feedback to product management and suggest improvements to the product and development teams.
  • Clear, concise writing and proficiency with ZenDesk for managing support tickets, with a bachelor's degree or equivalent experience preferred.
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