Customer Support Representative - AMER
Twist Bioscience · Remote (US)
$55,000 - $75,000 / year
- Remote customer support role with Twist Bioscience, delivering concierge-level support to customers in genetics research.
- Pays $55,000 to $75,000 per year.
- Respond to and resolve product, service and order inquiries by email, chat and phone.
- Identify the cause of each problem, work with other stakeholders on a solution and follow up until the customer is satisfied.
- Process sales purchase orders, validating customer and sales staff information and resolving errors.
- Guide customers through the ecommerce site and keep them updated on their order status.
- A bachelor's degree preferably in life sciences, two or more years of customer-facing experience, and G-Suite skills.
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