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Tier 1 Customer Support Specialist I

HealthStream · Remote (US)

$19.47 - $20.68 / hour

  • Fully remote tier 1 support role with HealthStream, a healthcare workforce solutions company.
  • Pays $19.47 to $20.68, based on experience and qualifications.
  • Provide phone, email and chat support, working with customers and internal teams to resolve issues.
  • Troubleshoot and diagnose reported problems, and identify, test and verify issues for the development team.
  • Build strong relationships while communicating in a timely, professional and respectful manner.
  • Test new features and releases, and recommend product enhancements from data and customer feedback.
  • At least one year in a technical help desk or support role, with a charismatic phone presence and Salesforce familiarity.
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