Customer Service Ship Center Claims Representative
Staples · Remote (US)
- Remote claims role with Staples, owning the end-to-end shipping claims process.
- Provide exceptional customer service to internal and external customers by phone and email.
- Investigate, manage and resolve shipping claims and shipping-related issues in a timely manner.
- Act as the liaison between customers and shipping carriers to help resolve claims.
- Document customer interactions, claim details and resolutions accurately in company systems.
- Use Salesforce, Outlook, Word and carrier websites to research and resolve issues.
- At least two years of customer service experience within the past five years, and a distraction-free home office.
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