🎉 Giveaway: $50 Amazon e-Gift Card · only left to enter
wfhfairy logowfhfairy

Customer Care Team Member

Harte Hanks · Remote (US)

  • Work from home customer care role with Harte Hanks, a customer experience company.
  • Serve as the first point of contact for streaming account customers across voice and, when applicable, digital support channels.
  • Handle inbound customer contacts professionally and efficiently.
  • Deliver accurate information on products, services, billing, accounts, devices and troubleshooting processes.
  • Diagnose customer issues with clear questions, then resolve enquiries and complaints using the available tools and resources.
  • Document every interaction accurately and carry out follow-up communications as required.
  • Prior call centre experience preferred, and you will need a Windows 11 desktop or laptop with two monitors and a wired USB headset.
Apply For This Job

Tailor your resume to this job

Have the fairy's AI rewrite your resume to match this exact job - handled personally and delivered to your private chat with the owner.