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Product Support Specialist 1

modmed · Remote (US)

  • Fully remote product support role with modmed, working in a B2B SaaS environment.
  • Act as a trusted advisor and first point of contact, bringing clarity to client queries by phone, email and chat.
  • Perform technical troubleshooting, including browser diagnostics and APIs.
  • Handle concurrent chats while keeping a client-first mindset.
  • Collaborate across teams and author knowledge base content.
  • Advocate for continuous improvement in the client experience.
  • Working knowledge of support tools such as Zendesk, Jira or Salesforce is a plus.
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