Technical Support Specialist
Baxter · Remote (Raleigh, NC)
- Provide front-line technical support for infusion systems, software applications and connected technologies used in healthcare settings.
- Support hospitals, clinicians and IT teams by phone, email and chat while documenting each case accurately.
- Troubleshoot hardware, software, connectivity and system issues using established guides and technical documentation.
- Process, document and manage customer cases, keeping issue tracking and updates current through to resolution.
- Support Return Material Authorization activities for devices needing repair, replacement or depot service.
- Guide customers through product setup, configuration and operational questions on infusion systems and software.
- Escalate complex technical issues to advanced support teams and work with internal partners to drive resolution.
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