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Customer Care Representative I

SouthState Bank · Remote (Denton, TX)

$33,664 - $50,496 / year

  • Remote customer care role with SouthState Bank; must live within 50 miles of Denton, Texas.
  • Pays $33,664 to $50,496 per year.
  • Answer inbound phone enquiries about accounts, transfers, stop payments, loans and online banking.
  • Resolve questions on the first call using strong probing skills and customer authentication on every call.
  • Hours are 10am to 7pm Central, with rotational Saturday shifts.
  • Escalate issues and report trends to management using all available systems.
  • Banking or call centre experience preferred.
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