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Customer Support Representative

First Stop Health · Remote (US)

  • Fully remote customer support role with First Stop Health, a virtual care provider.
  • Serve as the first point of contact for members, clients, providers, pharmacies and clinicians.
  • Manage assigned work queues including internal cases, emails, faxes and voicemails through to resolution.
  • Investigate and resolve service issues using helpdesk platforms, with Salesforce Service Cloud preferred.
  • Adhere strictly to state and federal rules on handling personal health information.
  • Support an operation running 24 hours a day, 7 days a week, with day, evening and overnight shifts.
  • Three to five years in customer or technical support, and knowledge of medical terminology and HIPAA.
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