Contact Center - CSR-1 - Customer Service Representative 1
Wellcove · Remote (US)
- Virtual contact centre role with Wellcove, a senior market insurance solutions provider.
- Answer telephone enquiries from policyholders, beneficiaries, providers and agents.
- Give information on benefit verification and claims status by accessing and updating company systems.
- Research company records and retrieve results from an online terminal to resolve each enquiry.
- Provide written and oral updates to policyholders, agents and providers on the status of their questions.
- Start and complete Call Tracks and checklists, plus the related clerical work.
- High school diploma or GED, with six months of call centre experience preferred.
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