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Tier 1 Technical Support

DrFirst · Remote (US)

  • 100% remote technical support role with DrFirst, a healthcare IT company.
  • Provide technical support to customers through an omni-channel model: inbound phone calls, live chat, and tickets managed through a web platform.
  • Support the full DrFirst product suite and build a strong understanding of support policies and procedures.
  • Diagnose and resolve issues, and drive positive customer experiences.
  • Meet the KPI metrics set by leadership and keep workflows efficient.
  • Multi-task across phone, chat and ticketing platforms, and learn from every interaction.
  • The support team covers 24 hours a day, 7 days a week, 365 days a year, including holidays.
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